Cannot access the Offline Files tab

 If you cannot access the Offline Files tab, use this method to re-initialize the Offline Files (CSC) cache on the system by modifying the registry. Use this method also to re-initialize the offline files database/client-side cache on multiple systems. Add the following registry subkey: 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\NetCache 

Key Name: FormatDatabase 

Key Type: DWORD 

Key Value: 1

Note The actual value of the registry key is ignored. This registry change requires a restart. When the computer is restarting, the shell will re-initialize the CSC cache, and then delete the registry key if the registry entry exists. 


Warning All cache files are deleted and unsynchronized data is lost. 

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