To factory reset a ShoreTel Switch

To factory reset a ShoreTel Switch:

1. Connect with a console cable to the switch
2. Powercycle the switch
3. When you see Hit any key to stop autoboot - hit any key :-)
4. Enter below commands
   1. bootc clean to clear all stale/broken settings
   2. boot
5. Let the switch boot until finished and upgraded to your latest ShoreTel version
6. Done

ShoreTel: How to telnet, SSH and console to ShoreTel switches

There are a lot of things that can be done from a the CLI of a ShoreTel switch. You may not always have the ability to console to the ShoreTel switch so here are the steps to telnet\SSH into ShoreTel SG, ST and virtual switches.

Non-Voicemail SG switches

To telnet:

1. On the ShoreTel ShoreWare Director server open up a command prompt
2. Change directories to Program Files\Shoreline Communications\Shoreware Server>
3. Enter ipbxctl -telneton <IP Address of switch> press enter
4. You should be prompted for a password. The default password is ShoreTel
5. Open putty
6. Select Telnet from the radio button
7. In the host name field enter in the IP address of the switch
8. Click open
9. You should be asked for an user name and password
1. Login: anonymous
2. Password: ShoreTel *this is case sensitive so you must use a capital S and a capital T

To Console:

If you need to use a console cable to connect to a ShoreTel SG switch then you will want to use the following:

1. Connect a Straight-through serial cable (Null modem cable) to the Serial port on the switch
2. On your terminal emulator (Putty, Hyper-Terminal, SecureCRT, ect):
1. Select Serial from the radio button and enter you COM port number in the Serial line
2. Baud rate: 19200
3. 8 Data bits
4. No Parity
5. 1 Stop bit
6. No Handshake

Voicemail SG, ST and Virtual switches

SG Voicemail Switches

To connect to voicemail SG switches you will need to use SSH to connect to them. You should just need to enter in the IP address in putty and connect to them.

ST and Virtual Switches

1. Install Puttygen on the HQ server

2. Open Puttygen and lick on load existing private key file

3. Navigate to Shorelinedata\keystore\ssh\hq_rsa and click enter (make sure you are showing all files)

4. Once the key is loaded click on Save private key, you will receive the popup to save with out a passphrase click yes

5. Name the key and Save it

6. Use Putty in SSH mode and enter the IP address of the switch

7. In the left column click on the SSH tab

8. This will show the drop down options, click on AUTH, then click on the browse button

9. When you click on the browse button this should take you to the correct folder and select the name you gave the key. Click on the key, it will show in the line then click open.

10. Right ckick the key and then click Open 

11. This will start the SSH session to the switch

12. The login is admin and the password is ShoreTel *this is case sensitive so you must use a capital S and a capital T

To Console:

If you need to use a console cable to connect to a ShoreTel SG switch then you will want to use the following:

1. Connect a Straight-through serial cable (Null modem cable) to the Serial port on the switch
2. On your terminal emulator (Putty, Hyper-Terminal, SecureCRT, ect):
1. Select Serial from the radio button and enter you COM port number in the Serial line
2. Baud rate: 115,200
3. 8 Data bits
4. No Parity
5. 1 Stop bit
6. No Handshake

• connect to the switch via a Serial connection, (baud rate 19200)
• Reboot switch
• take the option to stop autoboot and then type:

> bootc static flash vxworks

> saveenv

> reset

The switch will now reboot and start-up as if it was a brand-new switch! Any questions please use the comments field below.

SG50 

anonymous

ShoreTel

SG50V

admin

ShoreTel