ShoreTel Set trunk group weight for outbound call priorities


Set trunk group weight for outbound call priorities


Step 1 - Open ShoreWare Director in your web browser. If you’ve integrated your ShoreTel system with Active Directory, you’ll need to click the logoff link up in the top left-hand corner of the page.
Step 2 - Once you are at the log-in screen, hold down your SHIFT and CTRL keys on your keyboard and click right on the word “User”. Check the graphic below. The highlighted area is where you need to click. Note that your cursor won’t change shape or anything
Step 3 - When you see “*** Support Entry ***” show up in red you can log back in. There are two ways to log back in. If you are active directory integrated, just click Active Directory login button on the right and it will put you back in under your own username. The other way is to log in as you would normally with a ShoreTel username and password.
Change Dialing Rules - One of the hidden fields that comes up is the dialing rules under Trunk Groups. Go click on a trunk group and scroll to the bottom of the page.
Trunk Group Dialing Rules > Custom: add  ;-20A

Default values are: 1 for ALS, -1 for PRI, -2 for SIP. Add a site link and 25 is added to the cost. Add parent as proxy site link and 10 is added to cost.
-20 will give a trunk group the highest preference and 20 the lowest.
Default values are: 1 for ALS, -1 for PRI, -2 for SIP. Add a site link and 25 is added to the cost. Add parent as proxy site link and 10 is added to cost.

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