ShoreTel Send 411 calls to Free 411 service

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ShoreTel Send 411 calls to Free 411

Step 1 - Open ShoreWare Director in your web browser. If you’ve integrated your ShoreTel system with Active Directory, you’ll need to click the log off link up in the top left hand corner of the page.
Step 2 - Once you are at the log in screen, hold down your SHIFT and CTRL keys on your keyboard and click right on the word “User”. Check the graphic below. The highlighted area is where you need to click. Note that your cursor won’t change shape or anything
Step 3 - When you see “*** Support Entry ***” show up in red you can log back in. There are two ways to log back in. If you are active directory integrated, just click Active Directory login button on the right and it will put you back in under your own username. The other way is to log in as you would normally with a ShoreTel username and password.
Change Dialing Rules - One of the hidden fields that come up is the dialing rules under Trunk Groups. Go click on a trunk group and scroll to the bottom of the page.
Trunk Group Dialing Rules > Custom: add  <411>xxx+18003733411G

;-3A<411>xxx+18003733411G

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