TSPlus Only a single user can connect

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 https://support.tsplus.net/support/solutions/articles/44001287679-only-a-single-user-one-1-can-connect

Only a single user ( one / 1 ) can connect


1 - Please update your TSplus to the latest version, reboot the server and try again.


You can get the update here : https://dl-files.com/data/UpdateRelease.exe


Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. 

Disabling your anti virus is also recommended. 


Make scan exclusion rules: 

- on C:\wsession 

- and C:\Program Files (x86)\TSplus\UserDesktop\files 

and make sure your users have sufficient rights to read and execute all programs in these folders.

2 - If it still doesn't work, then it means that a Windows update has impacted the RDP connection module and has overwrited the TSplus settings.


- open a DOS command prompt as administrator

- navigate to the tsplus\userdesktop\files installation directory (cd "c:\Program Files (x86)\tsplus\UserDesktop\files")

- run 'svcac.exe /updatekernel'

- after the popup, open the Windows Services Manager

- restart the Application Publishing Service


After that you should return to normal operation in multi-session mode.

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