Windows 10 crashes when printing, APC_INDEX_MISMATCH, win32kfull.sys

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Windows 10 crashes when printing due to Microsoft March updates



How to fix the win32kfull.sys crashes when printing

Unfortunately, attempts to fix the issue by upgrading printer drivers have been mainly unsuccessful.

Instead, Windows 10 users have been forced to uninstall the KB5000802 or KB5000808 updates for printing to work correctly again.

If you are affected by the printing bug, you can uninstall the Windows 10 KB5000802 cumulative update by closing applications and opening a command prompt. In the command prompt, enter the following command:

wusa /uninstall /kb:5000802

To uninstall the Windows 10 KB5000808 cumulative update, use this command instead:        

wusa /uninstall /kb:5000808
Enable Direct Printing
  1. Identify the exact name of your printer.
  2. Type cmd in the search tab in Windows and click on Run as administrator to open Command prompt with administrator privileges.
  3. Paste the following command and press Enter to run it (make sure you replace printername with the actual name of your printer):
rundll32 printui.dll,PrintUIEntry /Xg /n "printername"That will tell you information about the Direct Printing status.If Direct Printing is OFF, paste the following command and press Enter
rundll32 printui.dll,PrintUIEntry /Xs /n "printername" attributes +direct
One of the users was able to fix this problem by enabling the Direct Printing feature for his printer so make sure you try this out too.

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